Refund and Returns Policy for Naariiconnie
Effective Date: January 4th, 2025
At Naariiconnie, we strive to provide the highest quality electronic products and exceptional customer service. If you’re not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy explains the process for returning products and obtaining refunds, as well as the terms and conditions that apply.
By purchasing products from Naariiconnie.com, you agree to the terms of this policy.
1. Return Policy
We want you to be completely satisfied with your purchase from Naariiconnie. If you are not happy with your product, you may return it within 30 days from the date of receipt for a full refund or exchange, subject to the conditions outlined below.
a. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition (unused, undamaged, and unopened).
- The product must be returned in its original packaging, including all accessories, manuals, and any free items that came with the purchase.
- You must provide a proof of purchase (receipt, order confirmation email, or invoice).
b. Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used electronics (such as smartphones, laptops, or personal devices) unless they are defective.
- Customized or personalized products.
- Gift cards and downloadable software.
If you receive a defective or damaged item, please see our Damaged or Defective Items section below.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at info@naariiconnie.com or call us at (302) 537-9931 to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Upon approval, we will issue a Return Merchandise Authorization (RMA) number and provide detailed instructions on how to return the item(s).
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service for your return to ensure that it reaches us safely.
- Refund Processing: Once we receive the returned item(s) and confirm that it meets the return criteria, we will process your refund. Please allow up to 7 business days for the refund to be credited back to your original method of payment.
3. Refunds
Once your return is approved, we will issue a refund for the purchase price of the returned item(s). Refunds are processed back to the original payment method used for the purchase. Please note the following:
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- Refunds may take 5 to 10 business days to appear on your credit card or payment account, depending on your bank or payment provider.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will either issue a full refund or send a replacement at no additional charge, depending on your preference.
To qualify for a replacement or refund due to damage or defect, the following conditions apply:
- You must provide photographic evidence of the damage or defect within 7 days of receiving the product.
- We will provide you with a prepaid return shipping label for the return of the damaged or defective item.
5. Exchanges
If you would like to exchange a product for a different model, size, or color, you can return the original product and place a new order for the desired item. Returns must meet the eligibility criteria mentioned above. Exchanges are subject to product availability.
6. Order Cancellations
If you wish to cancel your order, please contact us within 24 hours of placing the order. After this time, we may not be able to process the cancellation. However, you can still return the product once it is delivered, subject to our return policy.
7. International Returns
For international orders, return shipping is at the customer’s expense, and any duties or taxes incurred during the return process will be the responsibility of the customer. International returns are subject to the same conditions as domestic returns, but please be aware of potential delays due to customs processing.
8. Refunds for Gift Purchases
If you received a gift from Naariiconnie and wish to return it, the refund will be issued to the original purchaser’s payment method. If you prefer to receive store credit instead of a refund, please contact our customer support team for assistance.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please do not hesitate to contact us:
Naariiconnie
Street: 60 A October Glory Ave, Ocean View, Delaware
Phone: (302) 537-9931
Email: info@naariiconnie.com
Website: www.naariiconnie.com
We hope you enjoy your shopping experience with Naariiconnie! We are committed to ensuring your satisfaction and making your return or refund process as seamless as possible.